Training is the most important factor behind higher service quality and customer experience. However, for training to be effective it must be designed and implemented well. In this blog post we share the essential four stage process to ensure service employee training effectiveness.

Service quality continues to be ranked as the most important driver for customer satisfaction. In fact, in approximately 70% of cases where a customer quits doing business with a partner company in any industry, the reason lies in a poor service delivery rather than the product or other operational procedures.

Training is the single most important driver for service quality and it is therefore one of the most important internal processes a company can have. The importance of training is not only related to improving the service management skills and the attitudes of individual employees to lift the overall service quality. Training also has other positive side effects including employee engagement and retention, improved productivity and Customer Experience.

Following are the list of Training Services we provide at Vibrant Gyan:

We offer a wide range of training sessions for the employees as well as the management with a subtle difference to suit all companies. In addition, to which the training programs are custom designed to suit the requirements and goals of every individual firm.

• Communication skills
• Leadership skills
• Business skills
• Customer service skills
• Management skills
• Stress Management
• Sales
• Team Management
• Time Management
• Leading Effective Teams
• Body Language
• Personal Branding
• Emotional Intelligence at work