Customer Service Manager

We have Opening for Customer Service manager for Mumbai Location in Freight Forwarding Industry 

Requirements

• Bachelor's degree or equivalent experience
• 2 -3 years of handling customer services in Freight Forwarding Industry only.
• Good email writing skills and comprehension for overseas email communication.
• Able to understand clients problem and explain them the solution after coordinating with overseas agents.
• Focused and goal-oriented

Job Roles and Responsibility

• Co-ordination with all internal departments for smooth execution of the shipment.
• Co-ordination with shipping lines, airlines, overseas agents and arranging the shipment movement.
• Customer Satisfaction will be a key responsibility. Customer query handling, problem solving and timely updates is of utmost importance.
• Dealing with overseas agents for shipments updates and arranging final deliveries.
• Dealing with airlines to get pricing and booking freight
• Strong co-ordination with port staff for smooth execution of the shipments.
• Ensuring invoicing is complete and all outstandings are diligently chased from the customers assigned.
• Strong communication skills are a must.
• Knowledge of Freight forwarding is a must